Frequently Asked Questions
Everything you need to know about CareConnect.
Are your caregivers background checked?+
Yes. Every CareConnect caregiver undergoes a comprehensive background check, reference verification, and certification validation before their first visit.
Are you insured?+
Absolutely. We carry full liability insurance and bonding for all services — pet care, senior care, tutoring, and personal training.
How do I book a service?+
Use our online booking form, call us at (555) 123-CARE, or email hello@careconnect.com. We'll match you with the perfect caregiver within 24 hours.
Can I meet my caregiver before the first visit?+
Yes! We encourage a free meet-and-greet so you and your pet or loved one feel completely comfortable.
What if I need to cancel?+
We have a flexible cancellation policy — just give us 24 hours notice and there's no charge.
Do you offer recurring scheduling?+
Yes! For dog walking, senior care, and tutoring, you can set up a recurring weekly schedule (e.g., Mon/Wed/Fri at 3pm).
What areas do you serve?+
We currently serve the greater metro area within a 25-mile radius. Contact us to confirm coverage for your address.
Can you handle pets with special needs?+
Yes. Let us know about medications, mobility issues, or behavioral concerns during booking and we'll match you with an experienced caregiver.
Do tutors work with special education students?+
Absolutely. Several of our tutors have special education training and experience with IEPs and 504 plans.
What COVID/safety protocols do you follow?+
All caregivers follow current CDC guidelines. Masks, hand sanitizer, and health screening are standard. We adapt to each family's comfort level.